Account eligibility and verification
Users must provide accurate registration and contact details, protect their sign-in credentials, and receive identity approval before bidding. The account email is used for sign-in, recovery, and auction notices and must remain current. Identity verification may be declined when information is incomplete or needs correction. If verification requires a new review, update the requested information before bidding again.
Auction participation
Approved users may participate while a lot is open, subject to the lot-specific notices and published buyer rules. Auction results, purchase details, and next steps are available in the account. Contact the auction team before bidding if you need clarification about submission, correction or cancellation, closing, or results.
Lot review and buyer responsibility
Buyers should review the listing, images, specifications, serial or VIN information, condition disclosures, schedule, and any lot-specific documents before bidding. Contact the auction team to confirm available inspections, corrections, lot withdrawal terms, taxes, fees, and payment responsibilities that apply.
Orders, payment, title, and delivery
An order records the applicable sale information. The auction team prepares sale documents and supplies applicable payment and delivery instructions. Review those documents for payment status, title timing, collection or delivery, and any warranty that applies to the lot.
Questions about applicable terms
Contact the auction team before bidding to confirm payment deadlines and methods, taxes and fees, cancellation or refund terms, warranty coverage, dispute procedures, and which lot-specific documents apply to the purchase.